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Office Manager
Full Time - Matraville, NSW

Who are We?

 

Claim Central is an international industry leader across Claim Management Services, Insurance Technology and Data & Analytics. Our award-winning technology ClaimLogik provides complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience.

 

Claim Central was ranked #8th Most Innovative Company in Australia in 2016 by the Australian Financial Review and as we continue to grow and expand our sole purpose is to ensure consistent, predictable outcomes for our customers!

 

Due to this growth an opportunity has arisen for an Office Manager to join our Siemsen Restoration team. This is a great opportunity for someone who enjoys building long-standing relationships and is interested in developing their leadership and management capabilities within a close-knit environment! 

 

What will you do?

  • Build strong relationships with internal and external stakeholders including customers, clients, trades and staff
  • Overseeing the end-to-end management of the claims process within predefined SLAs whilst focusing on improving the customer experience through each touch point
  • Supporting and driving the continuous improvement of processes and team productivity
  • Coaching and mentoring a team of Restoration Supervisors
  • Supporting the GM Restoration with workforce planning and capacity/resourcing requirements
  • Act as an escalation point for complex claims
  • Record accurate and detailed case notes for claims and maintain updates of client portals
  • Review, analyse and prepare reports and data to identify and understand required actions for claims
  • Regular reporting on risk management, CAT management and client feedback to the GM Restoration
  • Contacting clients to gather and/or provide feedback and evaluation data on the process and quality of works completed
  • Liaise directly with insurance professionals and specialists to coordinate restoration works of the property or replacement of contents

Who are you?

  • Demonstrated experience leading and coaching a team
  • Previous experience in insurance and/or restoration (highly desirable)
  • High attention to detail
  • Effective communication skills; both written and verbal
  • Proven customer service focus
  • Intermediate Excel skills
  • Works well in a team environment but also autonomously when required
  • Proactive and committed
  • Thinks outside the box
  • Problem solving skills
  • Personable and approachable
  • Strong organisation and time management capabilities

 

If you thrive in a team environment and are looking for a role that will secure your career in a dynamic and highly innovative Australian business, then Apply Now!

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