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Design and Implementation Manager
Full Time - Parramatta

 

  • Give each employee a sense of purpose and an environment for them to connect the importance of their role to delivering a service that matters to our customers.
  • Challenge the ‘why’ of traditional claims processes.
  • Keep it simple – do only what brings value and what matters to the customer
  • Enable employee decisions, empower our people

We have an exciting opportunity for a transformation Manager to work collaboratively with key stakeholders to improve client experience, customer experience and technology processes. The ideal candidate will discover and recommend change or enhancements that improve employee and customer performance, delivering business results.

 

We are seeking a candidate with a proven track record to project manage this organisational change. Working with multiple stakeholders the mandate is to drive efficiencies across the group as part of our projected growth strategy. This role will focus on creating a customer journey for tier one insurers that will set us apart from our international competitors! 

 

 

Your Responsibilities:

  • Design - look at the many potential solutions and narrow down the choices to determine the most effective and efficient way to construct the solution.
  • Discovery - a deep understanding of the opportunity. Challenge their existing ideas of what the problem and solution might be.
  • Implementation - define approach, scope, assumptions, risks, lay out the overall plan and timeframe for implementation, training and communication.
  • The expert that connects how process and technology works in the background enabling the user to be at one with the customer, delivering a true experience.
  • Have a continued presence and support, providing ability for clients, employees and brokers to tackle new opportunities.
  • Build relationships that are built on fairness, quality, dedication, openness, trust and passionate energy.

Skills & experience

  • Execution in strong service and/or operational process design, innovation or similar with a proven delivery / implementation experience
  • A problem solver and forward thinker that has a deep understanding of the tech and services products offered.
  • Proven experience in creating and implementing cutting edge customer experience. Including; driving innovation in the customer’s experience, from initiation contact to fulfillment and ongoing service delivery
  • Identification of key issues and “pain points” impacting the customer experience, determine action plans to resolve this in the context of competing priorities
  • Insurance process and product knowledge across multiple products and lines.
  • Experience working in another geography or within an international company will also be well regarded
  • Strong financial literacy, including the ability to develop a solid business case and identify cost efficiencies. 

Why Claim Central?

 

Claim Central Consolidated is a global insurance industry leader across, claims management, insurance technology and data and analytics. Currently operating in the  United States, Australia, South Africa, Italy and New Zealand, we have pioneered digitally connected claims management services across the globe. Claim Central is a disruptor and thought leader in the industry and we were recognised as the Australian Financial Review’s 8th Most Innovative Company in Australia in 2016. This business is in a period of unprecedented growth, transitioning our technology and services into multiple geographies at a rapid pace. Our unique culture is based on teamwork, collaboration, trust, respect and performance. We also offer many benefits apart from our exceptional team culture; including flexible work arrangements, an onsite gym and continued professional development

 

Be a part of this journey in a career defining role. 

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