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Teleclaims Consultant
Full Time - Parramatta
    • Breakthrough technology
    • Fast paced role with an exceptional culture
    • Competitive remuneration package

The growth of Hello Claims has created exciting opportunities for a Teleclaims Consultant to work directly with the client and claims managers. This position will invite you into our fast-growing, exciting, and dynamic culture. If you have the right skills set, a customer-centred attitude, and enjoy coming to work with a smile on your face, then we want to hear from you


Hello Claims is the most innovative, fastest growing motor claims solution provider in Australia. Now Hello Claims is expanding the claims management and assessing solution system across the globe! We're new, we're innovative and we're turning the motor assessing industry upside down. Hello Claims utilises award winning technology to ensure fleet managers, insurers and claims managers achieve a faster, easier, automated claims management process. We offer a progressive and dynamic culture that is built on innovation, creation, collaboration and thought leadership.


This role is varied and responsibilities will include:

    • Educating the claims consultants regarding the benefits of the repair management service
    • Liaising with customers to outline hello claims benefits 
    • Streamline the claims process from lodgement to the preferred repair management system
    • Mentoring and training the claims consultants throughout the FNOL process to meet client and customer needs
    • Data entry and processing of motor insurance documentation
    • Supporting all team members at Hello Claims
    • Making inbound and outbound emails & phone calls

Skills & Experience:

    • 3+ years of insurance experience - focus on motor
    • Understanding of effective sales and service principles 
    • Experience training and mentoring staff 
    • Strong IT skills
    • Experience in producing professional documents
    • Ability to build rapport with external parties
    • Excellent verbal and written communication skills
    • A strong and positive work ethic
    • Exceptional customer service skills

What is on Offer?

    • The opportunity to start your career working in an international company that encourages staff progression
    • Great company culture with a supportive team
    • Flexible working arrangements
    • Attractive remuneration package
    • Ongoing support and development

If you think you have the skills, knowledge and experience that fit this description, we want to hear from you! Please email your resume to  [email protected] or click 'Apply now'

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