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Insurx Operations Manager
Full Time - Parramatta
  • Use your experience to be a leader’s leader
  • Head of growing and thriving team
  • Additional Annual Leave Loading

What we offer you:

  • A great team where your experience will be valued and utilised
  • Passionate management team who genuinely enjoy creating a culture that rewards high performance whilst encouraging personal growth and world class customer outcomes
  • Collaborative team that seizes problems and creates solutions
  • An inclusive team that embraces diversity 

The Opportunity:

Reporting to the Head of Insurx, as the Operations Manager you will guide and coach two Team Leaders in managing the growing TPA division. You will be working with new state of the art technology for end to end claims management, liaising with clients and business partners. 

 

Your day will include:

  • Overseeing and supervising the teams work activity whilst providing ongoing coaching and development to all reports
  • Measure, improve and maintain division performance and engagement
  • Interacting with our Customers, Clients, Trades and internal staff to build strong relationships and capture critical information to resolve queries in relation to escalated claims
  • Work alongside senior management to deliver customised results for our customers
  • Implementation of strategic initiatives and continuous improvement measures relevant to Insurx objectives

Who are We?

Insurx is a customer-first TPA driven by leading-edge technology. Our mission is to create a more connected experience for all parties in a claim, through more visibility and better communication. We manage claims from start to finish on behalf of insurers, underwriters, brokers and fleet managers. This includes property, motor, cyber and business SME claims.

 

To be successful:

  • People management experience in a claim’s management environment
  • Proven ability to identify, manage and address risks and issues
  • Strong relationship management skills
  • Work efficiently in a fast-paced environment
  • Excellent decision-making skills and ability to think strategically
  • Exceptional attention to detail
  • Excellent verbal/written communication skills including business acumen
  • Proven experience in coaching and mentoring staff 

If you like the idea of being a part of this exciting and energetic environment that supports the needs of their people then 'Apply Now'

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