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Do you want to get off the tools? Property Assessor position available!
Full Time - Melbourne - VIC


  • Do you have experience in assessing property damages for insurance companies?
  • Do you have Trades or building background?
  • Are you at your best working under pressure?
  • This is a career, not a job!

Claim Central Pty Ltd is Australia's insurance industry leader across property and motor management services, insurance technology and data insights. We have pioneered digitally connected claims management services across the Asia Pacific, and were recognised as the Australia Financial Review's 8th Most Innovative Company in Australia in 2016. We are currently seeking Property Assessors to join our growing team in Melbourne.


What will your day look like?


As a "Property Assessor” you will be our first face to face contact with our customers. You will be visiting a number of properties a day within your allocated region, assessing the claims, identifying the cause, calculating repair cost and collating relevant documents. You will use your knowledge of building and construction combined with instruction from relevant policy document to make a claim decision on behalf of our clients. You will be using pioneering technology, to guide the whole process, including videoing damage of the homes, in order to speed up the claim process.


You will also be responsible to educate and explain our customers our claim management process and manage their expectations. Once the claim is approved and moves into repair stage, you will be acting as a go-to-person for the repair supervisor for any technical issues and client or customer inquiries, especially if it relates to scope of works and repair methods.


Your Objectives

  • To represent Claim Central to our customer according to our business values and in the most professional manner.
  • Conduct professional assessment of the claim and make decision as per client policy
  • Conduct professional assessment or re-inspection of the property damages.
  • Collect all required supporting documents and information
  • Prepare and submit an assessment report or a Quote for insurer using Claim Central System.
  • Conduct physical post repair quality inspections.
  • Support and respond to client and Customer inquiries about the claim you assessed.

Desired Skills & Experience

  • Building, Construction, Carpentry Trade and /or joinery Trade (Essential)
  • 3 year insurance industry experience (Desirable)
  • 5 years building industry experience (Essential)
  • WHS Induction Card (Essential)
  • Working at Height certification (Desirable)
  • Advance level user of Costing Platform.
  • Excellent written and verbal communication skills.
  • First class customer service skills.
  • Good computer skills & data entry ability (word, excel & outlook)
  • High attention to detail
  • Highly organised individual
  • Ability to work autonomously
  • Flexibility with working hours (e.g.: willing to work extended hours if required)
  • Flexibility to travel interstate – as and when required

To be successful in this role you will need traits such as Customer Orientation, Persuasion, and Attention to Detail, Accountability, Ownership, Flexibility and the Agility to handle and thrive in a fast paced environment. 


If you are interested in working with a successful Australian company, Apply now!

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